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Monitor Central
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SUPPORT DIRECTORY
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Using the Monitor Suite Support Directory will help direct your questions to appropriate person and will provide a quicker response.
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Monitor Suite Support:
Phone: 877 347 6360 (Select 1)
Email:
west.monitorcustomersupport@thomsonreuters.com

Technical Support: Select 1, then Option 1 for Technical Support

  • Password Reset
  • Issues with Monitor Suite Application
  • Reports or PDF's Not Rendering Correctly
  • Feature Links Not Working
  • Missing Data
  • Administrative Rights

Technical Support Operating Hours:
Monday – Thursday (8AM – 7PM CST)
Friday (8AM – 5:30PM CST)

Research Support: Select 1, then Option 2 for Research Support

  • Navigation Tips
  • Content Questions
  • Functionality Assistance

Thomson Reuters Reference Attorneys Support:
Monday – Friday (7AM – 7PM CST)

General/Other: Select 1, then Option 3 for General/Other Questions

Monitor Suite Billing Questions:
Phone: 877 347 6360 (Select 4)
Email:
west.customer.service@thomsonreuters.com
  • Questions about Charges
  • Change of Address
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Monitor Suite Service Links
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Thomson Reuters